Terms and Conditions
- We will deliver meals to all enrolled students between 10:00 am and 11:30 am, Monday through Friday.
- Cancellation Deadline: All cancellations must be received by 7:00 a.m. on the same day of delivery.
- Refund/Credit Policy: Cancellations made before the deadline will be eligible for a refund or credit. Cancellations made after 7:00 a.m. on the day of delivery will not be eligible for refunds or credits.
- Each meal will be individually packaged with the child's full name, grade or classroom name, and any necessary allergy or food restriction labels.
- Our packaging is 100% recyclable, so you can feel good about doing your part to protect the environment.
- We offer daily variations of the original meal to accommodate the following dietary restrictions: glutenfree, vegetarian, and dairy-free.
- We assume responsibility only for the allergies specified in each student's profile at the time of enrollment.
- Unfortunately, we are unable to accommodate students with severe allergies at this time.
- Our delivery service will bring the lunches to the designated area at the school, but we are not responsible for distributing them to the students.
- The school must provide electric food warmers to maintain the food at a safe temperature. Please note that the meals can only be safely maintained at the proper temperature for a maximum of two hours.
- The school is accountable for the upkeep and daily sanitation of the food warmers.
- The cutoff time for online ordering for the subsequent school day is 19:00 the preceding evening.
- We kindly request the annual academic calendar well in advance to ensure its timely upload on our website, enabling parents to review and select enrollment dates accordingly.
- Any changes to the calendar after the commencement of the school year, we expect prompt notification. In the event of last-minute changes without prior notice, we regret that we will be unable to provide refunds for any missed days to parents.
- In the event of extreme weather conditions necessitating school closures, we will determine the applicable discount percentage for the subsequent school month based on the number of closure days.
- Please note that refunds will not be issued for sick days or unexpected absences.
- We kindly request that parents begin selecting their preferred meal options for the upcoming school month by the 20th of each month. This includes selecting specific days of the week, weeks of the month, or the entire month. (Please note that the 20th is the date when our new menu for the following month will be uploaded.) However, enrollment and selection of new days or weeks can be done at any time during the month.
- To enroll, follow the instructions in the HOW TO ENROLL TUTORIAL VIDEO.